Frequently Asked Questions

OUR PROCESS

Most frequent questions and answers

During our free consultation with you, we will discuss the duration of your project, Time varies depending on the project and the size. It depends on the scope of work. Each project varies, and so does its period. Typically, a project may take from two weeks to three months to finish, but we ensure the utmost accuracy and efficiency in our work.

Projects vary widely depending on your needs and budget. Our representatives visit with you to better understand your home needs. At Epic Home Upgrades we do more than give you a quote. We provide you with the information you need to make the right decisions for your home.

Our representatives take time to explain the details regarding your project. We answer all of your questions and explain our estimates for your home improvement project.

There is no obligation. Give us some time to review your wish list and we will give you valuable information. We believe that an educated consumer is our best customer!

Construction is messy. It is dirty and dusty. Before it is beautiful, it is a construction zone. However, we respect your property by laying down clean tarps as needed and cleaning the work space and traffic areas daily. We make sure to eliminate the risk of any damage occurring to your property by containing the area in which we work and not affecting your home’s other regions.

When we visit you for the measurements after the job is awarded, we will give you a schedule we can be held accountable for. Our project manager will communicate the status of your job regularly. Our goal is to answer your questions before you have to ask them.

Long-faced and ill-tempered workers are not allowed in our jobs. You will find everyone who comes into your home to be skilled, friendly and helpful in answering any of your questions.

We know that remodeling your home or prepping for any construction process can be stressful. To prepare you for it all, we have compiled a shortlist of questions to ask during the free consultation. Ask your project manager questions like how do I avoid a change in the order? How will my project be managed? What does the payment process look like? How can I avoid delays in my project? Is the license holder involved in my project?

We would love to accommodate all the ideas and thoughts of the decision-makers. Every decision made impacts the entire process, so to increase efficiency and avoid a change in the orders, we suggest your spouse accompany you for our first meeting. Our consultation typically lasts for 1-3hours, and by having both the parties at the site, you can maximize the time by getting all answers to your questions and mutually agree to the process.

Every house remodeling or renovating project needs a permit from the bureaucratic department of the city. As a part of our unique process, we will take care of the necessary permits for you.

We make sure to eliminate the risk of any damage occurring to your property by containing the area in which we work and not affecting your home’s other regions.

We take 10% or $1,000 (whichever is lower) deposit to start your project. We then bill you for our project services after completion of each phase of the project. The last payment is made after the completion of the project.

GENERAL QUESTIONS

How do I Schedule an appointment?

Here at Epic Home Upgrades & Construction we offer appointment setting via various options for appointment scheduling – via phone, chat, email, text and online.

What’s my payment options?

Here at Epic Home Upgrades & Construction we offer several payment options, ACH, Wire, Check and Credit Cards. You will be able to transact through our portal as well.

What Financing Options do you offer?

Epic Home Upgrades & Construction has multiple financing partners you can choose from in order to tailor the loan to your needs.

How long does the approval process take for financing?

Usually, if there’s no additional documentation needed, we can have a decision within minutes! 

What if I have a low credit score?

No worries, Epic Home Upgrades & Construction offers a variety of different programs in which we might be able to find a solution for your home improvement needs.

What areas do you service?

We Service SoCal and NoCal (San Diego, Greater Los Angeles Area, Bay Area) feel free to contact us if you think you are outside of our service area and we’ll let you know for sure.

What types of insurance do you have?

Contractors should carry at least three types of insurance: California state license, workman’s compensation, and comprehensive general liability (CGL). You should require proof of insurance before allowing a contractor to begin work on your property. We will provide you with proof of our license, general liability, and workers’ compensation forms before we begin work at your home. Here at Epic Home Upgrades & Construction we carry all of them.

Do you use subcontractors?

We employ both subcontractors and hourly employees who are on our payroll.  The subcontractors we work with have all worked with us for several years and for most of them, we are their sole source of employment because we are able to keep them busy from one job to the next.  They are all licensed and insured, as well as covered under our license and insurance. Our hourly employees are all journeymen which means they are a skilled worker who has successfully completed an official apprenticeship qualification in their trade (ie:  electrical, plumbing, tile, etc).

What is Title 24?

This is the name for California’s Energy Commission’s energy efficiency standards, which have saved Californians billions in reduced electricity bills since 1977. These standards conserve electricity and natural gas and prevent the state from having to build more power plants. The Commission accounts for the savings by using forecasting models for residential and commercial energy consumption. The savings are calculated by determining the energy savings associated with a more efficient building standard or appliance. Savings accumulate over time as older equipment and appliances are replaced with newer, more efficient models and older buildings are retired and replaced with new construction. Many of SolReliable’s Green Energy Solutions, such as double- or triple-pane windows and doors, are directly recommended by Title 24.

When Should I Bring in an Expert and Whom Should I Call?

When you’re looking to make some home improvements, your best bet is to always consult with an expert. For the bigger, more complicated projects, a certified technician will make sure things are done right the first time and typically be able to guarantee their services. If you attempt to repair things on your own, you risk user error, property damage and most importantly, your personal safety.

A “consultant” will come into your home and make an educated evaluation of your systems or energy efficiency through a series of tests. Once they’ve crunched the numbers they can offer expert advice and point you in the right direction; however, they will not be able to perform the work themselves. On the other hand, a contractor will be able to do most of the evaluations that the consultant can but they will then be able to perform the work with an expert’s touch.

Always heed the expert’s advice and make an educated decision if you’ll be able to perform the task yourself or if you’ll need the assistance of a licensed contractor.

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